Chevron Phillips Chemical is dedicated to meeting the current and future polyalphaolefin (PAO) needs of our customers worldwide.
Our Technical Support, Sales and Customer Support, and Distribution teams are committed to supplying high-quality products and services.
Technical Support
Chevron Phillips Chemical’s Kingwood Technology Center houses Ph.D. chemists, laboratory technicians and engineers who share a common goal — to develop products that meet or exceed each customer’s expectations. Working closely with our customers, this team is also dedicated to enhancing product quality, improving existing PAO technology, and helping to develop new applications.
The technology center conducts a wide range of projects, from bench-scale experiments through onsite pilot plant analysis. This ensures that process modifications and product improvements are tested extensively before being approved for commercial purposes.
Our team of researchers is available for technical assistance with our PAOs and their applications or customer formulations. Our chemists also proactively solve your PAO problems through an ongoing FAQ series.
Sales & Customer Support
Whether you are placing an order, have an inquiry, or need to track a shipment, our customer service representatives can be reached by phone, fax or email to assist you, and are available for after-hours emergencies. They are dedicated to making your shipment arrive on time, in the safest manner possible. Our customer service representatives use a fully integrated order entry and inventory system to check daily inventories, and to arrange and track shipments. They also work closely with production and storage facilities to initiate shipments and coordinate the modes of transportation and types of product containers to assure that products are delivered according to Department of Transportation requirements.
PAOs can be transported via truck, rail or marine vessel. They can be packaged in small quantities such as 275/330 gallon IBCs or 55-gallon drums (subject to availability by region). Regardless of the size of the order, our customer service department will work to have the shipment arrive on time. Developmental samples of Synfluid® PAO products are available upon request.
Our strategically located offices are staffed with experienced technical account managers who are dedicated to assisting customers with any polyalphaolefin requirement.
Distribution
Chevron Phillips Chemical maintains logistical facilities at key industrial centers around the world, including Houston, Antwerp, and Singapore. From these locations, customers can arrange rail, truck, barge, flexitank or iso-containerized bulk deliveries (subject to availability by region).
Drum package quantities of Synfluid® PAOs may be specified in a unique 55-gallon steel, epoxy-lined drum. Drums can be ordered and delivered one at a time or in a full 20-foot container.
Export shipments are made from the Cedar Bayou petrochemical complex via bulk marine terminals on the Houston Ship Channel. Products are loaded on marine vessels using specially designed, dedicated piping to prevent contamination. All terminals allow third-party carriers and multicompartment trucks.
Quality
From our technical development and support, manufacturing, sales and marketing to shipping and customer service, each and every individual at Chevron Phillips Chemical is committed to premium-quality products, outstanding service and continual improvement of our processes.
Our dedication to quality is evident in our state-of-the-art manufacturing and distribution facilities at our Cedar Bayou petrochemical complex, and in each of our dedicated polyalphaolefin product sales and customer service professionals around the world.
Our commitment to quality can also be found in the technical expertise of our research and development teams.
- Please click here to open and/or download our ISO certificate for Baytown.
- Click here to open and/or download our ISO certificate for Beringen.
Safety
At Chevron Phillips Chemical, we strive to demonstrate our commitment to safety in each step throughout the production and global distribution of our products. We begin by ensuring that all of our customers, distributors, carriers and users of PAOs are well informed about the properties of each product. To that end, a Material Safety Data Sheet and a certificate of analysis accompany each shipment from our manufacturing plant.
We also provide an in-depth guide to the Safe Handling and Storage of Polyalphaolefins and Metallocene Polyalphaolefins and a Product Integrity Protection Guideline brochure.